SHIPPING & REFUND POLICY
SHIPPING POLICY
At Riadland, we are dedicated to ensuring your shopping experience is seamless and convenient, which includes offering transparent and reliable shipping services. To help you understand how we manage the shipping of your orders, we have outlined our shipping policy below.
Processing Time
Orders typically undergo processing and dispatch within 1-2 working days after we receive payment confirmation, unless otherwise specified.
Shipping Time
The delivery duration of your order may vary based on your location and the courier service's delivery timeline.
Shipping costs
Shipping costs are determined according to your shipping destination and will be clearly displayed during the checkout process, allowing you to review them prior to finalizing your purchase. For customers shopping within the European Union (EU), we offer free insured shipping. You can select this option during checkout.
Shipping Methods
We exclusively use UPS shipments for all orders within Europe. Every order is insured, and after your purchase, we will promptly provide you with a tracking number along with the anticipated delivery time.
Tracking Your Order
Upon shipping your order, we will send you an email containing your tracking number. You can use this tracking number to keep tabs on the status and location of your order through the website.
Delivery Delays
While we make every effort to ensure the timely delivery of your orders, please be aware that various external factors may impact delivery times, including weather conditions, customs delays, or unforeseen circumstances beyond our control. Your patience and understanding in such situations are greatly appreciated.
Contact Us
If you require more information about our shipping policy or have any questions, we are here to assist you. Our customer support team is available from Monday to Friday to address your inquiries. Email: Contact@riadland.com
At Riadland, we are dedicated to ensuring your shopping experience is seamless and convenient, which includes offering transparent and reliable shipping services. To help you understand how we manage the shipping of your orders, we have outlined our shipping policy below.
Processing Time
Orders typically undergo processing and dispatch within 1-2 working days after we receive payment confirmation, unless otherwise specified.
Shipping Time
The delivery duration of your order may vary based on your location and the courier service's delivery timeline.
Shipping costs
Shipping costs are determined according to your shipping destination and will be clearly displayed during the checkout process, allowing you to review them prior to finalizing your purchase. For customers shopping within the European Union (EU), we offer free insured shipping. You can select this option during checkout.
Shipping Methods
We exclusively use UPS shipments for all orders within Europe. Every order is insured, and after your purchase, we will promptly provide you with a tracking number along with the anticipated delivery time.
Tracking Your Order
Upon shipping your order, we will send you an email containing your tracking number. You can use this tracking number to keep tabs on the status and location of your order through the website.
Delivery Delays
While we make every effort to ensure the timely delivery of your orders, please be aware that various external factors may impact delivery times, including weather conditions, customs delays, or unforeseen circumstances beyond our control. Your patience and understanding in such situations are greatly appreciated.
Contact Us
If you require more information about our shipping policy or have any questions, we are here to assist you. Our customer support team is available from Monday to Friday to address your inquiries. Email: Contact@riadland.com
Return & Refund
At Riadland, we strive to provide a satisfying shopping experience, and we understand that issues may occasionally arise. We've outlined our refund policy to address various scenarios and ensure your peace of mind.
Damaged order or with Missing Items
While we take meticulous care to protect our products during shipping, we acknowledge that, on rare occasions, orders may arrive with damage or missing items. If you encounter such a situation, please take the following steps:
Reach out to our customer support team or contact us via Contact@riadland.com within 1 day of receiving your order.
Provide clear photos of the damaged items, including any packaging if it shows signs of damage. This proactive approach assists us in avoiding any installation-related damage for items that need to be returned.
Upon receiving your report, we will inspect your order and, if any issues are detected, we'll be more than happy to assist you in promptly resolving them.
Return Policy
We want to ensure your satisfaction with your shopping experience, and we have specific guidelines for different scenarios:
At Riadland, we strive to provide a satisfying shopping experience, and we understand that issues may occasionally arise. We've outlined our refund policy to address various scenarios and ensure your peace of mind.
Damaged order or with Missing Items
While we take meticulous care to protect our products during shipping, we acknowledge that, on rare occasions, orders may arrive with damage or missing items. If you encounter such a situation, please take the following steps:
Reach out to our customer support team or contact us via Contact@riadland.com within 1 day of receiving your order.
Provide clear photos of the damaged items, including any packaging if it shows signs of damage. This proactive approach assists us in avoiding any installation-related damage for items that need to be returned.
Upon receiving your report, we will inspect your order and, if any issues are detected, we'll be more than happy to assist you in promptly resolving them.
Return Policy
We want to ensure your satisfaction with your shopping experience, and we have specific guidelines for different scenarios:
| Returning an Item Due To Damage | If your item arrives damaged, please contact us within 1 day of receiving it. You can send us the return request and the photos at contact@riadland.com. Once your request is approved, we will send you an email with easy instructions on how to return the damaged item. |
| Returning an Item for Other Reasons | If the product didn't quite meet your expectations, and you'd like to return it for reasons other than damage, you have 3 days to initiate the return process. Once we receive the product in its original, undamaged condition , we'll promptly process your refund. |
Cost Associated with Returning Items
Riadland offers a free return process, and returning items won't cost you a thing. Once your return request is approved, you'll receive an email with step-by-step shipping instructions, and rest assured, we cover all the shipping costs. Please ensure the item is securely packaged to prevent damage during return and expedite the refund process.
Refunds Timeframe
Refunds are typically processed within a few days after we receive and inspect the returned item. The exact timeframe for the refund to reflect in your account may vary depending on your payment method and bank.
We value your satisfaction and are committed to making the return and refund process as smooth as possible. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing Riadland!