Need help? Contact our customer support team through the Contact page or email us at Contact@riadland.com

Currently, we operate exclusively online, which allows us to offer competitive prices and a wide selection of products.

You can create an account by clicking on the "Sign Up" link on our website. Follow the prompts to enter your information and set up your account.

You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

To place an order, simply browse our website, select the items you want, and add them to your cart. Then, proceed to checkout and follow the instructions to complete your purchase.

Yes, the prices listed on Riadland already include VAT. You can shop with confidence knowing that there's no need to pay anything extra ;)

We accept Visa, Maestro, MasterCard, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, PayPal, Bancontact, and iDEAL.

Currently, we only accept one payment method per order. If you need to use multiple payment methods, you may need to place separate orders.

We provide free shipping within Europe. For more details, check out our Shipping Policy.

For European destinations, we're delighted to inform you that shipping is entirely free! You won't incur any shipping costs when you place your order.

Yes, you can track your order by logging into your account and accessing the order status page. We'll also provide tracking information via email once your order is shipped.

Our delivery time is quite efficient. You can expect your order to arrive within 5 business days. We work diligently to get your items to you as quickly as possible.

Depending on your location and the delivery options available, you may have the option to schedule a specific delivery date and time during the checkout process.

If your delivery address changes after placing an order, please contact our customer support team as soon as possible. We'll do our best to update the delivery information for you.

Changed your mind about your order? Kindly contact our customer support team through the Contact page or email us at Contact@riadland.com, and please remember to include your order number.

At Riadland, we take great care to ensure the protection of our products during shipping. If, however, your order arrives with any damage or missing items, please reach out to our customer support team and send us photos of the damaged items within 1 day of receiving your order. This proactive step on your part assists us in avoiding any installation-related damage for items that need to be returned. Please inspect your order as soon as you receive it. If you encounter any issues, we are here to assist you in resolving them as quickly as possible.

In our return policy, we want to make sure you're happy with your shopping experience. We have two main scenarios:

Returning an Item Due to Damage: If your item arrives damaged, please reach out to us within 1 day of receiving it. You can send us some photos at Contact@riadland.com, once approved, we'll send you an email with easy instructions on how to return the damaged item.

Returning an Item for Other Reasons: If the product didn't quite meet your expectations and you'd like to return it, no worries! You have 3 days to return it. Once we receive the product in its original, undamaged condition, we'll process your refund promptly. Your satisfaction is important to us!

Riadland offers a free return, returning items won't cost you a thing. Once your return request is approved, you'll receive an email with step-by-step shipping instructions, and rest assured, we cover all the shipping costs. Please make sure to package the item securely to ensure it arrives undamaged and to expedite your refund process.

Refunds are typically processed within few after we receive and inspect the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and bank.

Yes, our products are entirely handcrafted, and that's what makes them so special. Handmade items often come with unique features and minor imperfections, but we consider these imperfections as part of their charm. These small variations contribute to the character and authenticity of the product, making each piece unique. We believe that these imperfections set our products apart and evoke a sense of admiration that you won't find in mass-produced items. If you appreciate the beauty of handmade craftsmanship and the distinctive qualities it brings, you are in the right place.

Some of our items may be customizable. Please check the product description or contact our customer support team to inquire about customization options.

We may offer discounts or special pricing for bulk orders or interior design professionals. Please contact us before placing your order for more information on our trade programs and discounts.

Yes, we use industry-standard encryption and security measures to protect your payment details and personal information.

Our products are all handmade, and while we prioritize craftsmanship and quality, we also strive to make eco-conscious choices wherever possible. While not all our products may carry specific eco-friendly or sustainable certifications, our commitment to handcrafting reflects our dedication to creating items that are thoughtfully made with care and attention to detail.